Privacy Policy

Last Updated: 9 September 2024

1. Introduction

Welcome to The Stone Mill’s website (https://thestonemill.co.za). At The Stone Mill, we as a trusted community and family business, are committed to ethical business, protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases through our online shop.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

2. Information We Collect

We collect information from you when you visit our site, make a purchase, subscribe to our newsletter, respond to a survey, fill out a form, or engage with us in any other way.

  • Personal Information: When you make a purchase or sign up for our services, we may collect personal information, including but not limited to your name, email address, mailing address, phone number, and payment information.
  • Non-Personal Information: We may collect non-personal information about you whenever you interact with our site. This may include your IP address, browser type, operating system, referring URLs, page views, and time spent on our site.
  • Cookies and Tracking Technologies: Our site may use “cookies” to enhance user experience. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. Note that some parts of the site may not function properly if you do so.

3. How We Use Your Information

The information we collect from you may be used in the following ways:

  • To Process Transactions: We use your personal information to process your orders and manage your account.
  • To Improve Our Website: We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To Send Periodic Emails: The email address you provide may be used to send you information and updates pertaining to your order, as well as occasional company news, updates, related product or service information, etc.
  • To Respond to Inquiries: We use your information to respond to your inquiries, fulfill your requests, and improve customer service.

4. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

All sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers’ database, only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

5. Sharing Your Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except to provide products or services you have requested, with your consent, or as required by law. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

6. Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

7. Your Rights and Choices

You have the right to access, update, or delete your personal information. You can do this by logging into your account or by contacting us directly at hello@thestonemill.co.za.

You may opt-out of receiving future communications from us by following the unsubscribe instructions provided in any email we send.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a user under the age of 13, we will delete such information from our records.

9. Changes to Our Privacy Policy

The Stone Mill reserves the right to update or change this Privacy Policy at any time. Your continued use of the service after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

The Stone Mill
Email: hello@thestonemill.co.za
Phone: +27 67 410 2311

Thank you for visiting The Stone Mill and for trusting us with your personal information.